AIG SOLUTION

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Our Story

PRIVACY POLICY

Effective Date: June 26, 2026

Introduction

Welcome to AIG SOLUTION (“Company”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting the personal information entrusted to us by our customers, website visitors, business partners, and users of our services. This Privacy Policy explains how AIG SOLUTION collects, uses, stores, processes, shares, and safeguards your information when you access our website, applications, communication platforms, APIs, customer portals, or any services offered through the Meta WhatsApp Business Platform, Google Rich Communication Services (RCS), SMS, email, or other digital communication channels.

We understand that privacy is an important responsibility. Accordingly, we process personal information transparently, fairly, and in accordance with applicable laws of India, industry best practices, and the requirements of Meta Platforms, Google, telecom operators, and other authorized service providers.

By accessing our website or using any services provided by AIG SOLUTION, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

1. Information We Collect

To provide our services efficiently and securely, AIG SOLUTION may collect various categories of information.

Personal Information

We may collect information that identifies or relates to an individual, including:

  • Full name
  • Business name
  • Email address
  • Mobile phone number
  • Postal address
  • Company details
  • GST information (where applicable)
  • Billing information
  • Payment references
  • Customer support communications

Account Information

When you register an account, we may collect:

  • Username
  • Login credentials (encrypted)
  • Authentication tokens
  • Account preferences
  • Service configuration details
  • Subscription information

Device Information

For security and service optimization, we may automatically collect:

  • IP address
  • Browser type
  • Operating system
  • Device model
  • Device identifiers
  • Language settings
  • Time zone
  • Network information

Website Usage Information

When you visit our website, we may collect:

  • Pages visited
  • Session duration
  • Referral source
  • Clickstream data
  • Website interaction history
  • Error logs
  • Performance metrics

Cookies & Tracking Information

We may use cookies, web beacons, pixels, analytics technologies, and similar tools to improve user experience, remember preferences, analyze website traffic, and enhance security.

WhatsApp & RCS Message Data

Where our services involve Meta WhatsApp Business Platform or Google RCS Business Messaging, we may process:

  • Business phone numbers
  • Recipient phone numbers
  • Message templates
  • Delivery status
  • Read status (where available)
  • Timestamps
  • Campaign identifiers
  • Communication preferences
  • Customer support conversations
  • Opt-in and opt-out records

We do not access or process message content beyond what is reasonably necessary to deliver, monitor, troubleshoot, or improve the services, and subject to applicable platform policies.

2. Purpose of Data Collection

We collect and process personal information for legitimate business purposes, including:

  • Providing requested services
  • Creating and managing customer accounts
  • Processing payments
  • Delivering WhatsApp and RCS messaging services
  • Sending transactional communications
  • Providing customer support
  • Responding to inquiries
  • Improving our website and services
  • Maintaining platform security
  • Preventing fraud and abuse
  • Monitoring service performance
  • Meeting legal and regulatory obligations
  • Conducting internal analytics
  • Managing subscriptions
  • Enforcing contractual rights

We collect only information that is relevant and reasonably necessary for these purposes.

3. Consent for WhatsApp & RCS Data Processing

Where our services include messaging through the Meta WhatsApp Business Platform or Google RCS Business Messaging, AIG SOLUTION expects customers to obtain valid recipient consent before initiating communications.

By using our messaging services, you represent and warrant that:

  • You have obtained all required permissions from message recipients.
  • Communications comply with applicable Indian laws.
  • Communications comply with Meta Business Messaging Policies.
  • Communications comply with Google RCS Business Messaging requirements.
  • Opt-out requests are promptly honored.

AIG SOLUTION may maintain records of customer consent where necessary for compliance, auditing, dispute resolution, or regulatory purposes.

4. Legal Basis for Processing

Depending on the nature of the service, we process personal information based on one or more of the following legal grounds:

  • User consent
  • Performance of a contract
  • Compliance with legal obligations
  • Protection against fraud or misuse
  • Legitimate business interests
  • Customer support requirements
  • Security and risk management
  • Regulatory compliance

Where consent is required, users may withdraw consent at any time, subject to legal or contractual limitations.

5. How We Use Collected Data

The information collected by AIG SOLUTION may be used to:

  • Deliver requested services
  • Verify customer identity
  • Configure business messaging accounts
  • Enable WhatsApp Business API integration
  • Enable Google RCS Business Messaging
  • Process billing and invoices
  • Authenticate users
  • Monitor system performance
  • Detect suspicious activity
  • Improve service quality
  • Personalize customer experience
  • Provide technical support
  • Send service updates
  • Notify users about maintenance
  • Respond to legal requests
  • Resolve disputes
  • Maintain internal records

We do not sell personal information to third parties for their independent marketing purposes.

6. Data Retention & Deletion

AIG SOLUTION retains personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with contractual obligations, resolve disputes, enforce agreements, and satisfy legal or regulatory requirements.

Retention periods may vary depending on:

  • Type of information
  • Nature of the service
  • Applicable laws
  • Accounting requirements
  • Security investigations
  • Platform compliance obligations

When information is no longer required, it is securely deleted, anonymized, or destroyed using appropriate technical and administrative measures.

Customers may request deletion of eligible personal information, subject to any legal or contractual obligations that require retention.

7. Data Sharing with Third Parties

To operate our services effectively, AIG SOLUTION may share limited information with trusted third parties where necessary.

These may include:

  • Meta Platforms for WhatsApp Business Platform services
  • Google for Rich Communication Services (RCS)
  • Telecom operators
  • Cloud hosting providers
  • Payment gateway providers
  • Analytics providers
  • Identity verification services
  • Technical support vendors
  • Legal advisors
  • Government authorities where required by law

Information is shared only to the extent reasonably necessary to provide services, maintain security, comply with legal obligations, or fulfill contractual commitments.

Third-party providers are expected to maintain appropriate confidentiality and security measures.

8. Security Measures & Encryption

Protecting customer information is a priority for AIG SOLUTION.

We implement appropriate technical, administrative, and organizational safeguards, including:

  • SSL/TLS encrypted communications
  • Secure cloud infrastructure
  • Role-based access controls
  • Authentication mechanisms
  • Password encryption
  • Firewall protection
  • Network monitoring
  • Security logging
  • Vulnerability management
  • Backup procedures
  • Employee confidentiality obligations
  • Access restrictions

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure. Users should also protect their own devices, passwords, and account credentials.

9. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember user preferences
  • Maintain login sessions
  • Improve website functionality
  • Analyze visitor behavior
  • Enhance security
  • Measure website performance
  • Support analytics
  • Detect technical issues

Users may configure browser settings to refuse or delete cookies. However, certain website features may not function properly if cookies are disabled.

10. Data Transfer & Storage (India-Based)

AIG SOLUTION primarily stores and processes customer information using secure systems located in India or through reputable cloud service providers with appropriate security standards.

Where cross-border data transfers are necessary for services such as Meta WhatsApp Business Platform, Google RCS, cloud infrastructure, or other authorized technology providers, appropriate safeguards are implemented to protect personal information in accordance with applicable legal and contractual requirements.

11. User Rights

Subject to applicable law, users may have the right to:

  • Access personal information held by us
  • Request correction of inaccurate information
  • Update contact details
  • Request deletion of eligible personal information
  • Withdraw consent where processing is consent-based
  • Request information regarding processing activities
  • Object to certain processing activities where legally permitted
  • Request closure of their account

Requests may be subject to identity verification and applicable legal limitations.

12. Policy for Children

The services provided by AIG SOLUTION are intended for businesses and individuals who are at least eighteen (18) years of age.

We do not knowingly collect personal information from children.

If we become aware that information belonging to a child has been collected inadvertently, we will take reasonable steps to delete such information promptly, unless retention is required by applicable law.

Parents or guardians who believe that a child has provided personal information may contact us using the details provided below.

13. Updates to this Privacy Policy

AIG SOLUTION may update this Privacy Policy from time to time to reflect:

  • Changes in applicable laws
  • Regulatory requirements
  • Business operations
  • Technology improvements
  • Security practices
  • Service enhancements

The revised Privacy Policy will become effective upon publication on our website unless otherwise specified.

Users are encouraged to review this Privacy Policy periodically to remain informed about our information handling practices.

Continued use of our services following publication of any updates constitutes acceptance of the revised Privacy Policy.

14. Governing Law (India)

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.

Any disputes relating to this Privacy Policy shall first be addressed through good-faith discussions between the parties. If a resolution cannot be reached, such disputes shall be subject to the exclusive jurisdiction of the competent courts located in Dhule, Maharashtra, unless otherwise required under applicable law.

15. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or the way your personal information is processed, you may contact:

AIG SOLUTION

Address:
House No. 25, C/O Vijay Shinde
Mahindale Shivar, Mahindale
Dhule – 424002
Maharashtra, India

Phone: +91 8329834236

Email: shindeanuj1693@gmail.com

We will make reasonable efforts to respond to privacy-related inquiries, requests for access, correction, deletion, or other lawful data rights within a reasonable timeframe.

Final Statement

At AIG SOLUTION, protecting your privacy and maintaining the confidentiality, integrity, and security of your information are fundamental principles of our business. We are committed to processing personal data responsibly, transparently, and in accordance with applicable laws of India, as well as the requirements of the Meta WhatsApp Business Platform, Google RCS Business Messaging, and other relevant service providers. By continuing to access or use our website, applications, or services, you acknowledge that you have read, understood, and accepted this Privacy Policy and consent to the collection, use, storage, and disclosure of your information as described herein..

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